Return Policy

Our Commitment to Quality

At Farmsnack, we are passionate about delivering fresh, crunchy, and healthy makhana snacks. We understand that sometimes a product may not meet your expectations, or issues may arise during transit. This Return Policy outlines how we handle such situations fairly and efficiently.

Eligibility for Returns (The 48-Hour Window)

Due to the perishable nature of our products and to ensure the highest hygiene standards, we can only accept return requests for the following reasons, provided they are reported within 48 hours of delivery:

Reason for Return	Description
Damaged in Transit	The outer packaging or the product pouch is visibly crushed, torn, or opened upon delivery.
Leakage / Spillage	The product has leaked out of its packaging.
Expired Product	The product received is past its “Best Before” or “Expiry” date.
Wrong Item	You received a different flavor or product than what you ordered (e.g., ordered Peri Peri but received Masala).
Shortage / Missing Items	The quantity of items in the package is less than what is mentioned on the invoice.
Quality Issue	The product shows visible signs of spoilage such as mold, discoloration, or an off-putting smell.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns in the following situations:

• Products that have been opened or partially consumed.
• Products damaged due to improper storage after delivery (e.g., exposure to moisture, heat).
• Issues reported after the 48-hour window.
• Products purchased during a sale or with a promotional discount (refunds will be based on the actual amount paid).
• Free samples or promotional items included with your order.

Return Process (Step-by-Step)

If you believe your order qualifies for a return, please follow these steps:

Step 1: Contact Us Immediately
Email us at info@farmsnack.in or call/WhatsApp us at +91-7206851701 within 48 hours of delivery.
Please provide the following information:

• Order Number: (Found in your order confirmation email)
• Product Name & Quantity: Which product(s) are you reporting?
• Reason for Return: Briefly describe the issue (e.g., “Damaged pouch,” “Wrong flavor”).
• Photographic Evidence: Attach clear photos of:
  • The outer shipping box (if damaged).
  • The product pouch showing the damage/issue.
  • The “Best Before” date on the pack.
  • The entire package for context.

Step 2: Return Authorization
Our customer service team will review your request within 24 hours. If approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions.
 IMPORTANT: Do not send the product back to us without an RMA number. Returns without an RMA number will not be accepted.

Step 3: Product Pickup (If Applicable)

• For damaged/wrong items, we may arrange a pickup from your address at no cost to you. Please keep the product in its original packaging for safe transit.
• For quality issues/expired products, we may request you to dispose of the product and share a disposal photo as proof, rather than returning it, to minimize waste.

Refunds and Replacements

Once your return request is approved and, if applicable, the product is received by us, we will process your resolution:

Resolution Option	Details
Replacement	We will ship a replacement for the damaged/incorrect product at no additional cost, subject to stock availability.
Refund to Original Payment Method	The amount will be credited to your original payment source (card, bank account, UPI). This may take 7-10 business days depending on your bank.
Store Credit / Coupon	We may offer a store credit coupon for the order value + 10% extra, valid for future purchases on our website.
Cash on Delivery Refunds	For COD orders, we will request your bank details (account number, IFSC code) to process a bank transfer. Please ensure details are accurate.

Note: Refunds are processed for the product value only. Original shipping charges are non-refundable.

Cancellation Policy

• Before Dispatch: You can cancel your order free of charge within 2 hours of placing it, or anytime before it is packed for dispatch. Email info@farmsnack.in with your order number and “CANCEL” in the subject line.
• After Dispatch: Once an order has been shipped, it cannot be cancelled. Please refer to our return policy if there is an issue upon delivery.

Bulk and Wholesale Orders

Returns for bulk orders (purchased via sales@farmsnack.in) are handled on a case-by-case basis and are subject to the terms agreed upon in the wholesale purchase contract.

Contact for Returns

FARMSNACK – Returns Department
30 A, Khasra No. 35/7/2/1, Vita Colony, Near Village Dhulkot, Ambala City, Ambala, Haryana – 134003, India
Mobile: +91-7206851701
Email: info@farmsnack.in