Privacy Policy

Introduction

Farmsnack (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.farmsnack.in, make a purchase, subscribe to our newsletter, or interact with us.

Information We Collect

We may collect the following types of information:
Personal Identification Information

• Name
• Email address
• Phone number / Mobile number
• Shipping address
• Billing address
• Date of birth (optional, for personalized offers)
  
  Transaction Information

• Products purchased
• Order history
• Payment method (Note: We do not store full payment card details)
• GST number (for business customers)
  
  Technical Information

• IP address
• Browser type and version
• Time zone setting
• Operating system
• Device information
• Browsing behavior on our Site (pages viewed, links clicked, time spent)
  
  Communications

• Records of emails, chats, or phone calls with our customer service team
• Your preferences for receiving marketing communications

How We Collect Information

We collect information through:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us.
• Automated Technologies: Cookies, server logs, and similar tracking technologies when you browse our Site.
• Third Parties: Payment processors and logistics partners who provide us with information necessary to complete transactions and deliveries.

How We Use Your Information

We use your information for the following purposes:

Purpose	Description
Order Fulfillment	To process, pack, ship, and deliver your orders, and to provide order confirmations and updates.
Customer Support	To respond to your inquiries, resolve issues, and provide after-sales support.
Improvement	To analyze website usage, improve our product offerings, and enhance user experience.
Marketing	To send you promotional emails, SMS, or notifications about new products, special offers, or events (only with your consent). You can opt-out anytime.
Legal Compliance	To comply with applicable laws, regulations, and legal processes (e.g., tax reporting, fraud prevention).

Legal Basis for Processing (GDPR Compliance for EU Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data concerned and the context in which we collect it. We process your information based on:

• Performance of a Contract: To fulfill our obligations under the purchase contract.
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security.
• Consent: For marketing communications, which you can withdraw at any time.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Logistics Partners: Courier and shipping companies to deliver your orders.
• Payment Processors: Secure payment gateways to process transactions (Razorpay, PayU, etc.).
• IT Service Providers: Website hosting, data storage, and email delivery services.
• Legal Authorities: If required by law or to protect our rights and safety.

All third parties are contractually obligated to keep your information confidential and secure, and to use it only for the specified purposes.

Data Security

We implement robust security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption on our website.
• Regular security audits and malware scanning.
• Restricted access to personal data within our organization.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements. Typically, this means retaining order data for 8 years as required by Indian tax laws. After this period, your data will be securely deleted or anonymized.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit the processing of your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to our processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email us at privacy@farmsnack.in. We will respond within 30 days.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login).
• Analytical Cookies: To understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: To deliver personalized ads and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to external sites (social media, payment gateways). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection Officer:

FARMSNACK – Privacy Compliance Officer
30 A, Khasra No. 35/7/2/1, Vita Colony, Near Village Dhulkot, Ambala City, Ambala, Haryana – 134003, India
Mobile: +91-7206851701
Email: info@farmsnack.in